Mukti Community Digital Support Center at Purba Sridharpur

Financial organizations such as Banks, Insurance companies and Educational Institutions are essential for the public to have access to. During this lockdown phase for Covid 19 as there has been lot of restrictions from govt. so accessing this basic services has been a challenge for a section of people. Some financial organizations are operating with limited staff, they are unable to offer  full range of services and social distancing is further inhibiting customers’ walk-ins. Educational institutions are closed for a long time and they will only start operating once they get clearance from Govt. The existing situation is driving organizations to enhance their digital capabilities and extend new services so that customers are not deprived of their services.

This means adapting to a different reality, to set aside inhibitions and embrace technology to fulfill requirements. Though it may force a habit change amongst many but ultimately will augur well for all constituents.

While a certain segment of customers and consumers in metros and large urban towns have fast adopted online transactions for banking , insurance, education etc, many sections of the society such as senior citizens and those who are not so comfortable with technology and rural areas have not been so quick to respond despite an improved data and bandwidth infrastructure.  While poor internet connectivity is one of the reasons, a lot of people in rural areas also lack the necessary digital literacy to access these online services.

Mukti has set up a Community Digital Support Center, internet availability for delivering digital services, at Purba Sridharpur (Model Village) under Nagendrapur Gram Panchayat and Mathurapur Block II.

The center is helping the students for their admission, results and other required in the field of education. Servicing the local people through internet banking, financial matters, renewing or appealing for their Adhar card, Voter card, passport etc.

The center is open 6 days a week from 10 AM to 5 PM. Every day 15-20 people (including students) are receiving the free of cost internet facility through Mukti Community Digital Support Center.

Mr. Jaydev Sardar, computer engineer (Mukti TSS student), after completing his studies now managing Mukti Community Digital Support Center. Being a Mukti volunteer he is serving the society since 1^st August, 20. He is conducting the digital support center by maintaining all the guidelines implemented by the Govt. for Covid 19

Local people are very happy by receiving such services from Mukti.

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